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Maximize Your Medicare Plan

We want you to get the most from your new plan. In this section, you’ll find resources to help you get started with your plan, maximize your benefits, use online tools, and more.

Call us before calling Medicare. Because Blue Cross Medicare Advantage Dual Care Plus is your Medicare plan, you should call us with all your questions. Our customer service team will let you know if your question can be answered by Medicare. Contact us.

Member Services

You have access to wellness programs, and tools and resources to help you manage your health. These include:

Schedule a virtual visit

Virtual Visits

Medicare Advantage plans may offer coverage for Virtual Visits benefits provided by Blue Cross and Blue Shield of New Mexico and powered by MDLIVE.

With Virtual Visits your appointment will be with an independently contracted, board-certified MDLIVE provider for minor, non-emergency conditions by phone, mobile app or online video anytime, anywhere, 24 hours a day, 7 days a week. Talk to a provider immediately or schedule an appointment at a time that works best for you. To check your eligibility and to learn more about Virtual Visits benefits, visit MDLIVE or call 1-866-954-3587.

MDLIVE® is a separate company that has contracted with Blue Cross and Blue Shield of New Mexico (BCBSNM) to provide virtual visit services for members with coverage through BCBSNM. MDLIVE is solely responsible for its operations and for those of its contracted providers. Virtual Visits may not be available to all BCBSNM members.

Find a dentist

Dental

Coverage for preventive and comprehensive dental care is available through our Blue Cross Medicare Advantage Dual Care Plus plan.

Find providers near you.

Find an eye doctor

Vision

Your Blue Cross Medicare Advantage Dual Care Plus plan also includes coverage for routine eye exams and provide an allowance toward frames and lenses or contact lenses.

Find providers near you.

Learn about over the counter coverage

Over-the-Counter

Your Blue Cross Medicare Advantage Dual Care Plus plan provides coverage for over‑the‑counter (OTC) drugs and other health‑related pharmacy products. Members may select these item(s) from a catalog and have them shipped directly to them.

Check back after the first of the year to find out how to check your eligibility and access your personalized benefits.

To check your eligibility and learn more about your personalized benefits call Convey at 1- 855-816-9465.

Convey Health Solutions, Inc. is an independent company that provides administrative services for over the counter supplemental benefits for Blue Cross and Blue Shield of New Mexico.

Learn about Blue365

Blue365®

Blue365 offers premier health and wellness discounts to Blue Cross and Blue Shield of New Mexico members and it is free to join.

You can find savings like:

  • Discounts on exercise clothes and shoes
  • Discounted gym memberships and fitness aids like Fitbits
  • Savings on eye exams, glasses, contacts, hearing aids, and more.

Review current discounts

Blue365 is only available to Blue Cross and Blue Shield of New Mexico (BCBSNM) members with active health plan coverage. Members who do not have active health plan with BCBSNM will not be able to register on the Blue365 website.

The relationship between Blue365, its vendors and BCBSNM is that of independent contractors. Blue365 is a discount program available to BCBSNM members who have medical coverage with BCBSNM. This is NOT insurance. Some of the services offered through Blue365 may be covered under your health plan. Please refer to your benefit booklet or call the customer service number on the back of your ID card for specific benefit information under your health plan. Use of Blue365 does not affect your premium nor do costs of Blue365 services or products count toward your plan deductible, calendar year or lifetime maximums. Discounts are only available through participating vendors.

BCBSNM does not guarantee or make any claims or recommendations regarding the services of products offered by Blue365 and its vendors. You may want to consult with your physician prior to use of these services and products. Services and products are subject to availability by location. BCBSNM reserves the right to discontinue or change this discount program at any time without notice.

Find a SilverSneaker location

SilverSneakers® Fitness Program

Blue Cross Medicare Advantage Dual Care Plus plan include the SilverSneakers Fitness Program to help you achieve your health and fitness goals. Members have access to thousands of participating locations across the country. Some locations even offer group exercise classes led by trained instructors at select locations.

For more information, and to find SilverSneakers participating fitness locations, visit SilverSneakers or call 1-866-584-7389 (TTY 711), Monday – Friday, 8:00 a.m. to 8:00 p.m. ET.

SilverSneakers® is a wellness program owned and operated by Tivity Health, Inc., an independent company.

Tivity Health and SilverSneakers® are registered trademarks or trademarks of Tivity Health, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries.

Call Nurseline

24/7 Nurseline

Blue Cross Medicare Advantage Dual Care Plus members may have access to a registered nurse who’s available by phone 24 hours a day, 7 days a week to help answer any health questions.

Call 24/7 Nurseline at 1-800-631-7023 (TTY 711).

For medical emergencies, call 911. This program is not a substitute for a doctor’s care. Talk to your doctor about any health questions or concerns.

Find transportation

Transportation

Your Blue Cross Medicare Advantage Dual Care Plus plan includes routine transportation to and from your medical appointments through our partner, Logisticare Solutions.  Be sure to check your Summary of Benefits to verify the number of one-way trips available in your plan.

For more information visit Logisticare Solutions or call 1-866-842-0650.

LogistiCare Solutions, LLC, is an independent company that administers transportation services for Blue Cross and Blue Shield of New Mexico.

Find online tools

Online Tools

Use our online tools to get the most out of your health insurance plan.

Find a provider
Find a pharmacy
Check the formulary

Useful Tools